You may need to key enter a customers card details if their card is faulty or if you are entering a mail order transaction where the customer is not present.
A. Mail Order Transactions:
Begin at Step 1: if you are performing a Mail Order Transaction
B. Card Read Failure or Key Card Number:
Begin at Step 2 if: You have swiped a customer’s card at the READY prompt and the terminal displays ‘CARD READ FAILURE’
OR
If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card three times, and the terminal displays ‘Key in Card Number.’
1. At the READY prompt press the MENU button. Use the 'down arrow' key to view the available options and press the GREEN button when the required option is highlighted.
2. Key in the amount of the transaction and then press the GREEN button, or key enter the customer’s card number when you see this prompt. The card number will be displayed as it is keyed in.
3. The terminal will check the card number. Key in the card expiry date and press the GREEN button.
4. You may be asked to enter the start date or issue number from the card. Enter them as they appear on the card and press the GREEN button.
5. If the customer is present, press the GREEN button. If this is a mail order transaction, press the YELLOW button and proceed from step 9 below.
6. If not entered earlier in the process, key in the amount
of the transaction and press the GREEN button. The terminal will now dial for authorisation. The authorisation code will be displayed. Press the GREEN button.
7. A receipt will now be printed. Obtain the customer’s signature. If the signature is OK, press the GREEN button. If it is not, press the YELLOW button and the transaction will be voided.
8. The signed receipt should be kept for your records.
The terminal will now print a receipt for the customer. Pass the receipt to the customer and the transaction is complete.
9. If this is a mail order transaction, the YELLOW button will be pressed when asked if the customer is present. If not entered earlier in the process, key in the amount of the transaction and press the GREEN button.
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