Processing Sales

Please see instructions below for Processing Sales:

• Inserting a Card
• Swiping a Card
• Contactless Card, Apple Pay, or Android Pay enabled device.

1. Depending on your terminal’s configuration you will initiate a sale transaction either by keying in the transaction amount, or else inserting or swiping the customer’s card. If your terminal is set up for amount entry first, and you insert the customer’s card from the READY prompt, the message ‘REMOVE CARD PLEASE’ will be displayed on the terminal.

If the customer’s card has been swiped, please see Section 'Sale (Swiping a Card)' below.

2. The terminal will check the card. If the customer presents a card which supports multiple card schemes they may be required to choose which card scheme to use.

3. Enter the amount of the transaction and then press the GREEN button. If you make a mistake, press the YELLOW button and re-enter the correct amount. Your terminal may be configured to allow Cashback, if required press the GREEN button.

• If Cashback is not required press the YELLOW button and continue from step 4 below.
• If Cashback was required, enter the Cashback amount and press the GREEN button.
• If Cashback is not configured, continue from step 4 below.

4. The customer should enter their PIN. As they do so asterisks will appear on the screen. If numbers are entered incorrectly during this process use the YELLOW button to delete and then re-key the correct PIN.

5. The terminal will now dial for authorisation and a number of messages will appear on the screen.

6. The terminal will now print a receipt which the CUSTOMER must retain for their records.

7. Tear off the receipt and press the GREEN button to continue. Should you require a reprint of the receipt press the MENU button.

8. You will now be prompted to remove the customer’s card. The terminal will then print a MERCHANT receipt which must be kept for your records.

9. Press the GREEN button and the terminal will return to the READY prompt. If a re-print is required press the MENU button.

PLEASE NOTE: Depending on the terminal configuration the full card number may not be printed on the receipts.

1. The customer should hand their card to you to swipe through the terminal.

2. Once the card has been swiped the terminal will check the card. You may be prompted to confirm the last four digits of the card number. Key in the last four numbers from the customer’s card and then press the GREEN button.

3. Enter the amount of the transaction and then press the

GREEN button. If you make a mistake, press the YELLOW button and enter the correct amount.

4. The terminal will now dial for authorisation and a number of messages will appear on the screen.

5. The terminal will print a Merchant receipt, tear this off and ask the customer to sign it.

6. Check the signature and, if it is OK, press the GREEN button and a Customer receipt will be printed. If the signature is not OK press the YELLOW button and the transaction will be cancelled.

7. The terminal will now print the Customer receipt.

8. Pass this receipt to the Customer for their records.

9. The transaction is now complete and the terminal will return to the READY prompt.

The he steps required to take a card payment from your Worldpay terminal are listed below.

For each of the following steps the corresponding screens your terminal will display at each stage of the process can be viewed at the bottom of the page.

1. From the READY screen enter the transaction amount press the green ENTER button.

2. Your terminal will ask for the card to be inserted, swiped or presented depending on the method of payment.

3. For contactless payments simply ask the customer to hold their card over the terminal screen, no PIN confirmation will be required.

Did you know...

If your terminal is Contactless enabled you can process Contactless payments by card or any Apple or Android pay enabled device.

4. Your terminal will now connect for authorisation. If approved the customer receipt will be printed. Tear off the receipt and press the green ENTER button to continue. If you need to reprint the customer receipt press the MENU button at this point instead.

5. Your merchant receipt will now print, tear this off and retain for your records. To complete the transaction press the green ENTER button and your terminal will return to the READY screen. If you need to reprint the merchant receipt press the MENU button at this point instead.

6. Your transaction is now complete. To take another transaction simply enter the value and repeat the above steps.